Terms of service

Terms of Service

Effective Date: 7/03/2025

Welcome to Duke's Providore ("we", "our", or "us"). By accessing or using our website www.dukesprovidore.com.au ("the Website") and placing an order for our catering services, you agree to be bound by the following Terms of Service ("Terms"). If you do not agree with these Terms, please refrain from using the Website.

1. Agreement to Terms

By using the Website, you agree to comply with and be bound by these Terms and all applicable laws and regulations. We reserve the right to update or modify these Terms at any time, and such changes will be effective immediately upon posting on the Website.

2. Eligibility

  • You must be at least 18 years old to place an order on the Website.
  • If you are under 18, you must have permission from a parent or guardian to place an order. By ordering, you confirm that you are either 18 or older, or you have obtained consent from a parent or guardian.

3. Ordering and Payment

  • Product Availability: All items are subject to availability. We reserve the right to limit quantities or change our offerings at any time without notice.
  • Pricing: Prices for products and services are listed in Australian Dollars (AUD) and may include applicable taxes. We reserve the right to modify prices at any time without prior notice.
  • Payment: Payments are accepted via credit card or other approved methods. You agree to provide accurate payment details when placing an order. By submitting your payment information, you authorize us to charge the total order amount.

4. Shipping and Delivery

  • Delivery Area: We offer delivery to specified locations within Australia. Please check if we deliver to your area at checkout.
  • Delivery Times: Delivery times are estimates and may vary based on location, order volume, and other factors. We aim to fulfill orders promptly, but we are not responsible for delays caused by third-party couriers or other circumstances beyond our control.
  • Delivery Fees: Delivery charges will be calculated at checkout based on your location and order size.

5. Cancellations and Modifications

  • Order Modifications: Once an order is placed, changes or modifications are not guaranteed. Please contact us as soon as possible if you need to make changes to your order.
  • Cancellations: Orders can be canceled within 24 hours before the scheduled delivery date. Cancellations made after this period may not be eligible for a refund.

6. Returns and Refunds

  • Food Products: Due to the nature of our products (perishable food items), we do not accept returns. If you receive an incorrect or damaged order, please contact us within 24 hours for assistance.
  • Refunds: If there is an issue with your order, such as missing items or an error in the delivery, we will work with you to resolve the issue. Refunds or replacements are provided at our discretion based on the circumstances.

7. Allergies and Dietary Restrictions

  • Allergen Information: We take allergies seriously. Please inform us of any dietary restrictions or allergies when placing your order. While we take care to avoid cross-contamination, we cannot guarantee that our products are free from allergens.
  • Special Requests: If you have specific dietary needs, please let us know when placing your order, and we will do our best to accommodate them.

8. Limitation of Liability

  • To the fullest extent permitted by law, Duke's Providore will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Website, the ordering process, or the consumption of our products.
  • Our total liability, if any, will be limited to the total amount paid for the specific order in question.

9. Privacy and Data Collection

Your use of the Website is governed by our Privacy Policy, which explains how we collect, store, and use your personal information. By using the Website, you consent to the collection and use of your data as described in the Privacy Policy.

10. Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, and software, is the property of Duke's Providore and is protected by Australian copyright and trademark laws. You may not use, copy, or distribute any content without our prior written consent.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of New Sough Wales. Any disputes that arise from these Terms will be resolved through binding arbitration in New South Wales.

12. Contact Information

If you have any questions or concerns about these Terms, please contact us:

Duke's Providore
109 Cronulla Street Cronulla
Email: hello@dukesprovidore.com.au